Privacy Policy

Privacy Policy
Effective Date: December 23, 2024

At Fuzzy Friends Petsitting, we are committed to safeguarding the privacy of our clients and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines the types of data we collect, how it is used, and the measures we take to protect your information. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

To provide high-quality pet sitting and dog walking services, we may collect and process the following types of personal information:

• Personal Details: Your full name, physical address, email address, and phone number.
• Pet Information: Details about your pets, including but not limited to their names, medical history, dietary needs, behavior, and other care preferences.

This information is collected to ensure we can meet the specific needs of you and your pets effectively and safely.

Methods of Data Collection

We gather personal information through a variety of channels, including:

• Forms: Online submission forms or paper-based documents provided to you.
• Direct Communication: Phone calls, emails, and text messages exchanged between you and our team.
• Pet-Sitting Software: Our trusted platform, Time to Pet, is used to securely manage client and pet information.

Time to Pet is also the platform where client payment information is stored. Please note that while this software securely processes and stores payment details, our personnel do not have direct access to your payment information. This ensures an additional layer of protection for your financial data.

We ensure that all methods of collection are designed to be transparent and in accordance with privacy standards.

How We Use Your Information

The information we collect is used exclusively to deliver and enhance our services. Specifically, we use your data for the following purposes:

• Service Provision: Coordinating and delivering pet sitting and dog walking services tailored to your and your pets’ unique needs.
• Client Communication: Sending updates about your pets, scheduling information, service reminders, and invoices.
• Emergency Preparedness: Maintaining accurate records for use in urgent situations, such as medical emergencies involving your pets.

We are committed to using your information solely for purposes directly related to our services and to your benefit as a valued client.

Data Sharing and Confidentiality

At Fuzzy Friends Petsitting, we respect your privacy and do not share your personal information with third parties or affiliates. Access to your data is strictly limited to authorized personnel within our company, such as our sitters, who need the information to provide services.

Data Security

We take the protection of your personal information very seriously. To this end, we have implemented the following measures:

• Limited Access: Only authorized employees and sitters have access to client data.
• Secure Platforms: All information collected via Time to Pet is stored on a secure platform that adheres to industry standards for data protection.
• Ongoing Monitoring: We regularly review our security protocols to ensure compliance with best practices.

While we take all reasonable precautions, please note that no method of transmission or storage is 100% secure.

Your Rights

As a client, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Update: Correct or update inaccurate or incomplete information.
• Delete: Request that we delete your personal data, subject to any legal or operational requirements.

To exercise any of these rights, please contact us at info@fuzzyfriendsps.com. We will respond promptly to your request.

Texting Policy

We understand the importance of respecting your preferences for communication. Fuzzy Friends Petsitting does not use text messages for promotional or marketing purposes. Text messaging is strictly reserved for essential, service-related communications, such as appointment reminders or updates about your pets.

Compliance with Privacy Regulations

Our business is based in New Mexico, USA. While not currently subject to specific state or federal privacy laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), we are dedicated to upholding privacy best practices to protect our clients. Should relevant privacy laws apply, we will take appropriate steps to ensure compliance.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: info@fuzzyfriendsps.com

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, or applicable laws. The updated version will be posted on our website with the “Effective Date” revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Fuzzy Friends Petsitting remains committed to maintaining the trust and confidence of our clients by handling your personal data responsibly and transparently. Thank you for choosing us to care for your beloved pets!